Terms of Service

Last updated: November 10, 2026

These Terms govern your use of RazorApp, an online booking and business management service provided by RazorApp ("RazorApp", "we", "us"). By creating an account or using the service, you agree to these Terms.

1. Definitions
2. The service
3. Account and access
4. Trial, plans and billing
5. Cancellation and refunds
6. Acceptable use
7. Data and privacy
8. Messaging and third-party services
9. Availability and updates
10. Disclaimers and limitation of liability
11. Intellectual property
12. General terms

1. Definitions

• Subscriber: the person or company that signs up for RazorApp for their business.
• Users: the subscriber and the team members they add (managers and professionals).
• Clients: the people served by the business, who book through the link or are added by the team.
• Booking link: the business's public page where clients book appointments.

2. The service

RazorApp is software as a service (SaaS) accessed over the internet. It offers scheduling, a booking link, messages, tickets, a cash register, finance, commissions, inventory, loyalty, memberships and reports. Features may be added, changed or discontinued to improve the product, always preserving the subscriber's data.

3. Account and access

• You must provide accurate information and keep your email up to date.
• Logins are personal. Each team member should have their own login, created in Team and access.
• The subscriber is responsible for what the users they add do in the system and for the permissions they grant.
• Let us know right away if you suspect unauthorized use of your account.

4. Trial, plans and billing

• New accounts get a 14-day free trial, no credit card required.
• After the trial, continued use requires a monthly or yearly plan at the prices published on the website at the time of purchase, in US dollars.
• Plans are billed in advance and renew automatically until canceled. Yearly plans are charged up front.
• Price changes will be announced at least 30 days in advance and apply from the next renewal.
• Applicable sales taxes may be added at checkout.
• If a payment fails and is not resolved within 5 days of the due date, the account becomes read-only until it is settled.

5. Cancellation and refunds

• You can cancel anytime, with no cancellation fee, from My plan. Access continues until the end of the paid period.
• Payments are non-refundable, except where required by law or if you contact us within 7 days of your first charge.
• After cancellation, the account remains available to view and export for 90 days. After that, the data may be permanently deleted.
• We may suspend or close accounts that violate these Terms, with prior notice whenever possible.

6. Acceptable use

You may not use RazorApp to:

• send spam, unsolicited bulk messages or misleading content by text message, WhatsApp or email;
• message clients without their consent, or in violation of laws such as the TCPA and CAN-SPAM;
• store data about people with no relationship to your business;
• try to access other businesses' data, bypass security, reverse engineer or overload the system;
• resell, sublicense or copy the service without written permission;
• carry out any illegal activity.

7. Data and privacy

The subscriber owns the data of their clients and team and decides how it is used. We process it only to provide the service, as described in our Privacy Policy. The subscriber is responsible for having permission to store and contact the clients they add, and for honoring their requests.

8. Messaging and third-party services

Automatic messages are sent on behalf of the business. The subscriber is responsible for getting clients' consent and for following the rules of each messaging channel. The service also relies on third-party providers for hosting, database, email and payments (such as Stripe), and their failures outside our control may affect the service.

9. Availability and updates

We work to keep the service available at all times, but interruptions may happen for maintenance, updates or third-party failures. Scheduled maintenance will be announced in the dashboard whenever possible. The service gets ongoing improvements at no extra cost. We recommend downloading backups periodically from Settings.

10. Disclaimers and limitation of liability

• The service is provided "as is". RazorApp is a support tool; business, tax and employment decisions are the subscriber's responsibility, and the system's calculations do not replace an accountant.
• To the maximum extent permitted by law, our total liability is limited to the amount the subscriber paid in the 12 months before the event.
• We are not liable for lost profits or indirect damages, nor for failures caused by misuse, third-party services or events beyond our reasonable control.

11. Intellectual property

The software, the RazorApp brand, design and texts belong to RazorApp. Your subscription gives you a personal, non-transferable license to use the service while your account is active. Logos, photos and content uploaded by the subscriber remain theirs; they authorize us to display them only to provide the service.

12. General terms

• We may update these Terms. Material changes will be announced in the dashboard or by email with reasonable notice.
• If any provision is found invalid, the remaining provisions stay in effect.
• These Terms are governed by the laws of the Federative Republic of Brazil.

Questions: support@razorapp.online